The Power of Internet Feedback :: Exploratory Essays Research Papers

The Power of Internet Feedback   Eight Sources   I.              Introduction Feedback is wholeness of the well-nigh important elements to a barteres success.  No matter what the business, all have to mess hall with two constants, clients and customer satisfaction.   These two things lay the groundwork for a winning business.  The customers come from various tokens of media strategies such as advertising, mail-order publications, public relations, retailing and merchandising, sales, commercialise research, and prices of goods.  In order for a business to be competitive in its market the business must know what the customer wants, what price the customer is willing to pay, wherefore the customer would buy one brand all over another and other feelings that customers need met that would make them buy your product or service.  Great customer service is the difference that makes the difference, whether your customers deal repeatedly with one representative of your union or with a different individual all(prenominal) time they call, whether you do business face-to-face or electronically.   Internet feedback is the modern wave as far as getting feedback from customers, A company tail assemblyt create advocates without a true understanding of customer preferences. Not surprisingly, practically of the innovation and groundbreaking techniques for listening to customers is coming from the Web world (Griffin.)       This is why Internet feedback is one of the most useful and resourceful tools a business or institution can have at its fingertips today.    II.         Literature analyze and Findings The literature I found to be most relevant to the type of information that I deemed most important covered a websites cleverness to satisfy a customer having specific feedback goals fr om the website.  In an essay compose by Jakob Nielsen and Marie Tahir called, Design Usability Keep Your Users In Mind Incorporating Feedback at some(prenominal) Stages into an Ongoing Design Process Will Help a station to Thrive.  In this article the authors describe how the Web, like nothing else, has taught people how casual it is to walk away from a poorly designed product.  The truth with the person who could easily and swiftly go to your website they can leave just as fast.  A person who has invested the time to drive to a mall talent be willing to suffer through a long assay process much more readily than a Web customer, who can just as easily click over to the competition.